General help
What's a Virtual Power Plant?
A VPP, for short, is when energy devices like batteries, EVs or smart thermostats are grouped and controlled together through signals from their local...
When will you tell my battery to discharge?
Your utility will "call an event", at which point we'll configure your system to discharge at the requested time. Actual event parameters depend on th...
What do you do to my system exactly during an event?
An event is typically broken into two phases: first we pre-charge, so that your battery is as close to 100% capacity as possible by the time the actua...
Do I need to do anything to participate in an event?
No, your system will be automatically configured to respond to events by default. Only if you would like to opt-out would you need to take action.
Will I be notified when events happen?
Yes. Depending on your device manufacturer, you might receive an email or an app notification letting you know in advance about any scheduled event.
What if I don't want to participate in an event?
You have the ability to opt-out of any event. For that, log in to your device manufacturer's VPP app, select the event, and then click "Opt out". Plea...
How much of my battery will you discharge?
Most systems are set to maintain a 20% reserve level for backup. Note that the reserve level used for VPP events is separate from other settings you m...
How much will I make?
How much you make depends on program parameters and the performance of your device during events. You might have seen an estimated earning when you si...
How will I get paid?
Payment methods vary from program to program. Actual timing on payment will depend on your utility, and sometimes can take several months.
How can I unenroll?
Simply log into your device manufacturer's VPP app. If you can't find it, feel free to contact us .
I have more questions!
Feel free to email us directly. Please use the following email addresses depending on your device manufacturer: Duracell Power Center: duracell@myvpp...